BONE AND BRED FAQs

Product FAQs

Measure your dog's neck, flush to the skin. Take this size and match it up to our sizing chart. 

Collar Size Neck Size
XL (1" Width) 18" - 31”
(1" Width) 14” - 22"
(Both 3/4" and 1" Width) 12”-17”
(3/4" Width) 9”-13”
XS (3/4" Width) 7”-10”

Buckles collars are an industry standard. These collars can be used to walk your dog and display identity tags.

martingale is a type of dog collar that provides more control over the animal without the choking effect of a slip-collar.

1. Soak the collar or leash in warm water and soap. Do not bleach, but oxyclean is fine.
2. Use your hands or a sponge to remove any tough spots. Do not use anything abrasive.
3. Rinse in clean water.
4. Use a sponge to remove excess water.
5. Let air dry.

.* We do not recommend using a washing machine or dryer as the metal on the product could damage your machine.

XS - 2.0 OZ

S - 2.25 OZ

M - 3/4" - 2.5 OZ

M - 1" 2.75 OZ

L - 3.25 OZ

XL - 5 OZ

4FT - 3.25 OZ

6FT 1" - 5 OZ

6FT 3/4" - 3.25 OZ

If a product is out of stock or has been removed from the website and you would like to know when it will return, please email support@boneandbred.com

Buckles are aluminum.

All collars are a mixture of nylon and poly webbing.

Shipping, Exchanges & Return FAQs

Shipping for all orders over $75 is free.

Shipping for all orders under $75, not including bowls or patches is $10.50.

Shipping for patches is $1.90 to $2.50.

All tracking is sent by email or text - you will have chosen a preference upon checkout.

If you cannot find this email, or the link is not working, please email support@boneandbred.com for help.

We cannot guarantee delivery time but delivery is expected within 8 business days of fulfillment. 

We do not fulfill or ship items on weekends. If you place an order after 2PM EST on Friday, your order will be fulfilled by the following Monday.

All product exchanges must be requested within 30 days of product delivery. To request an exchange, please email support@boneandbred.com. You will need to mail back the product, and pay an additional shipping fee for the shipment of the new product.

If you purchased our product from a retailer, please speak with them about exchanging the product.

Refunds can be requested up to 30 days after product delivery. To receive a refund, the product must be in new condition, mailed back and a tracking number provided to our support team. If you wish to start the refund process, please start by emailing support@boneandbred.com.

If you purchased our product from a retailer, please speak directly with the retailer about a return. We cannot offer a refund on behalf of a retailer.

We track all shipments of collars and leashes, and we insure them. We will have to contact Canada Post in the event of a lost shipment.

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We are an online store but we have retail partners that carry select products. If you would like to know if a retailer has a specific style or size in stock, please contact the retailer directly.

To view retail locations where you can find our products, please visit our store locator.

Retailer FAQs

We do wholesale for retailers. If you would like to know more, please fill out our contact form.

We do custom orders for retailers and companies. As we have to do minimum print runs to make these products, we cannot do a single item. Order minimums will vary depending on products requested.

To request a custom order, please email us directly at contact@boneandbred.com.